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Information & Referral

    Results: 22

  • Case/Care Management Referrals (4)
    PH-2400.1300

    Case/Care Management Referrals

    PH-2400.1300

    Programs that maintain lists of individuals who are available to serve as care/case managers and which link individuals who are in need of this service with appropriate resources. Care/case managers develop plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, need assistance in planning and arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the individual.
  • Child Care Provider Referrals (4)
    PH-2400.1500

    Child Care Provider Referrals

    PH-2400.1500

    Programs that provide statewide and community-based services that are designed to improve the availability and quality of child care. These programs maintain lists of child care resources and link families who are in need of child care services with child care centers, licensed family child care homes and other organization-based providers; provide information that helps families become good consumers of child care services; recruit new child care providers to expand the availability of the service locally; provide training and technical assistance for providers; and collect and disseminate data which document the demand for child care services and the current availability of child care resources. Some programs may also make referrals to preschools and many provide referrals to children's play groups.
  • Comprehensive Information and Referral (1)
    TJ-3000.1500

    Comprehensive Information and Referral

    TJ-3000.1500

    Programs that maintain information about the full range of human services and which function as the primary source of information about and linkage to human service providers in the community.
  • Disease/Disability Information (11)
    LH-2700.1700

    Disease/Disability Information

    LH-2700.1700

    Programs that provide information about the etiology, symptoms, preventive measures, screening/diagnostic procedures, and/or methods of treatment or management for specific illnesses or disabling conditions; and/or which disseminate information about the latest research with regard to a particular illness or condition. Included are programs that maintain disease registries, i.e., databases that contain information about people who have been diagnosed with a specific type of disease and have been treated by a particular hospital or live within a particular geographic area. Registry information is used by public health authorities to identify and investigate unusual patterns of occurrence of the disease and can help communities plan for and deliver needed medical services.
  • Fire Prevention Information (3)
    JR-8200.2000

    Fire Prevention Information

    JR-8200.2000

    Programs that are designed to increase public awareness of the measures that people can take to protect homes, businesses and property from the threat of fire. Fire prevention programs provide information about faulty wiring and other electrical hazards, kitchen fires, smoking risks, child-related fire safety, flammable materials storage, brush clearance, fire retardant building materials and ground cover, techniques for fighting a fire until the fire agency arrives (first aid firefighting) and other similar topics. Included are programs that inspect the homes of individual citizens and give them a report which recommends ways to protect their property as well as those that deal with fire safety in a more general way.
  • General Crime Victim Assistance (3)
    FN-1900.2500

    General Crime Victim Assistance

    FN-1900.2500

    Programs that provide a variety of supportive services for victims of crimes and their families which may include general emotional support, crisis counseling, information about police investigative procedures, liaison to police personnel, assistance in completing and filing applications for reimbursement of crime-related expenses or losses, information about the mechanics of court proceedings, advice concerning court appearances, court accompaniment services, assistance in preparing victim impact statements and referrals for other needed services such as medical treatment, shelter away from home, transportation, child care, financial assistance and protective services.
  • General Health Insurance Information/Counseling (5)
    LH-3500.2500

    General Health Insurance Information/Counseling

    LH-3500.2500

    Programs that help people in need of health insurance evaluate the full range of alternatives available to them and select the coverage that best meets their needs.
  • General Mental Health Information/Education (22)
    RR-5150.2500

    General Mental Health Information/Education

    RR-5150.2500

    Programs that improve the public's understanding of mental health and mental illness and help people make choices which promote personal mental health, take advantage of opportunities for early detection, develop an awareness of available treatment options and support their ability to deal with mental health problems when they arise. General mental health information/education programs provide information about a wide variety of mental health related diagnoses rather than specializing in a particular area; and may develop and disseminate materials whose objective is to dispel misconceptions about the nature of mental illness, marshal support for people who have a psychiatric disability or behavioral issue and help to remove the stigma that is often associated with mental illness.
  • Government Complaints/Government Ombudsman Offices (3)
    DD-1500.4150

    Government Complaints/Government Ombudsman Offices

    DD-1500.4150

    Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, state or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
  • Housing Search Assistance (2)
    BH-3900.3100

    Housing Search Assistance

    BH-3900.3100

    Programs that assign a staff member to assist people who are looking for housing to survey the available residences and to choose and obtain the most suitable option.
  • Legal Education/Information (2)
    FR

    Legal Education/Information

    FR

    Programs whose primary purpose is to inform the public of the rights and responsibilities of individuals under the law, the need for crime prevention, protection and swift and effective administration of justice, the availability of resources to meet these needs and the issues and problems that relate to the provision of services in the criminal justice and legal area.
  • Managed Health Care Information (2)
    LH-3500.4800

    Managed Health Care Information

    LH-3500.4800

    Programs that provide information and guidance regarding available managed health care options with the objective of helping people become more knowledgeable health care consumers. Managed health care deals with the variety of methods for financing and organizing the delivery of health services in which costs are contained by controlling the provision of services.
  • Medical Information Lines (2)
    TJ-3200.5000

    Medical Information Lines

    TJ-3200.5000

    Programs that provide telephone information about specific health and health-related topics including specific diseases and conditions, birth control, alcohol and drug abuse, mental health, safety and other similar topics. Included are programs that have tapes on specific topics that people can select and access through a central number which are then played over the telephone, those that are staffed by live operators who have medical expertise and who answer questions directly, and those that provide medical information via an Internet website.
  • Medicare Information/Counseling (1)
    LH-3500.5000

    Medicare Information/Counseling

    LH-3500.5000

    Programs that offer information and guidance for older adults and people with disabilities regarding their health insurance options with the objective of empowering them to make informed choices. Included is information about the eligibility requirements for Medicare; selection and enrollment in a Medicare prescription drug plan; benefits covered (and not covered) by the program; the payment process; the rights of beneficiaries; the process for determinations, coverage denials and appeals; consumer safeguards; and options for filling the gap in Medicare coverage. These programs also provide counseling and assistance about the subsidies that are available to low income beneficiaries enrolled in the Part D Prescription Drug Benefit; and may also provide information about Medicaid and the linkages between the two programs, referrals to appropriate state and local agencies involved in the Medicaid program, information about other Medicare-related entities (such as peer review organizations, Medicare-approved prescription drug plans, fiscal intermediaries and carriers), and assistance in completing Medicare insurance forms.
  • Physician Referrals (2)
    LH-2600.6500

    Physician Referrals

    LH-2600.6500

    Programs that link people who are in need of primary or specialized medical care with qualified medical practitioners.
  • Public Health Information/Inspection/Remediation (3)
    JP-6500

    Public Health Information/Inspection/Remediation

    JP-6500

    Programs that protect the public from unhealthful or unsanitary environmental conditions by establishing and enforcing health codes and regulations; taking and responding to complaints or reports regarding environmental hazards that pose a threat to public health or the environment; providing general information about environmental pollutants that constitute public health hazards; inspecting homes, public buildings, restaurants and other food facilities, and other property for compliance with health standards; cleaning up environmental hazards, when necessary; and/or initiating litigation against individuals and organizations who consistently have failed to comply with regulations, when warranted.
  • Senior Housing Information and Referral (9)
    BH-8500.8000

    Senior Housing Information and Referral

    BH-8500.8000

    Programs that maintain information about retirement residences, residential care facilities and nursing homes, and link older adults who are looking for alternative living options with appropriate independent or supervised living resources.
  • Specialized Information and Referral (30)
    TJ-3000.8000

    Specialized Information and Referral

    TJ-3000.8000

    Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.
  • State Government Information Lines (1)
    TJ-3200.2500-800

    State Government Information Lines

    TJ-3200.2500-800

    Programs that provide telephone information about state government offices and services, and which assist callers to locate the office they need. Also included are organizations that provide state government information via an Internet website.
  • Street Outreach Programs (6)
    PH-8000

    Street Outreach Programs

    PH-8000

    Programs that are staffed by outreach workers who spend time with people who live on the street, build relationships with them, identify and address their immediate needs (e.g., crisis intervention, food, clean clothing, hygiene kits, blankets, someone to listen) and provide information about and linkage to longer-term forms of support such as shelter, counseling, drug and alcohol detoxification and rehabilitation, care/case management and, where applicable, family reunification services. Street outreach programs may be staffed by volunteers or peers who were formerly homeless; and may target special populations such as homeless youth at risk for sexual abuse or exploitation, veterans, or people with specific medical or mental health conditions, or be available to the larger homeless population.
  • Tenant Rights Information/Counseling (2)
    FT-4500.8550

    Tenant Rights Information/Counseling

    FT-4500.8550

    Programs that provide information and guidance for tenants who need to know their rights and responsibilities regarding leases and rental agreements, deposits, legal eviction procedures, measures to protect themselves from unlawful or retaliatory evictions, rent withholding rights, rent control requirements, privacy rights and other issues that may be of particular interest to tenants. Tenant rights counseling may also include assistance in completing forms, advice regarding a particular dispute and contact with the offending landlord to provide notification that she or he is not in compliance with landlord/tenant laws.
  • Therapy Referrals (3)
    RR-8500

    Therapy Referrals

    RR-8500

    Programs that link people who are in need of counseling services with private therapists who are qualified in the desired area of specialization.
 
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